# **Refund Policy**   

At **Karto**, we strive to ensure a smooth and hassle-free experience for our customers. However, if you are not satisfied with your order, we offer refunds under certain conditions. Please read our **Refund Policy** carefully.  

## **1. Eligibility for Refund**  
Refunds are applicable in the following cases:  
✅ The vendor cancels the order due to unavailability.  
✅ The order was not delivered due to delivery partner issues.  
✅ Incorrect or damaged items were delivered (photo proof required).  
✅ Payment was deducted, but the order was not confirmed.  

## **2. Non-Refundable Cases**  
Refunds are **not** applicable in the following situations:  
❌ If the user enters the wrong delivery address.  
❌ If the order is canceled after food preparation has started.  
❌ If the order was delivered but not to the user’s satisfaction (taste preferences).  
❌ If the user fails to accept the order upon delivery.  

## **3. Refund Process**  
- Users must **request a refund within 24 hours** of order delivery.  
- Requests should be made through the **Karto app** or by contacting customer support.  
- Refunds, if approved, will be processed within **7-10 business days** to the original payment method.  

## **4. Partial Refunds**  
In cases where only part of the order is incorrect or missing, a **partial refund** may be issued instead of a full refund.  

## **5. How to Request a Refund**  

📞 **Support:** +91 9704754338  
📧 **Email:** support@karto.in  
📍 **Address:IV-130B,Sivanagar Colony, Madanapalle, Andhra Pradesh 517325, India  

Please include **order details, a brief issue description, and photo proof (if applicable)** when requesting a refund.  

## **6. Changes to This Policy**  
Karto reserves the right to update this policy at any time. Users will be notified of any significant changes.  

By using **Karto**, you agree to this Refund Policy.