**Terms and Conditions**
Welcome to **Karto**! These Terms and Conditions govern your use of the Karto app and website. By accessing or using our platform, you agree to comply with these terms. If you do not agree, please do not use our services.
## **1. Definitions**
- **"Karto"** refers to our multi-vendor delivery platform, including food, grocery, eCommerce, parcel, and pharmacy delivery services.
- **"User"** refers to any individual or entity using our platform.
- **"Vendor"** refers to restaurants, grocery stores, pharmacies, and other service providers registered on Karto.
- **"Delivery Partner"** refers to individuals who deliver orders on behalf of Karto.
## **2. User Eligibility**
- Users must be at least 18 years old to place an order or register as a vendor/delivery partner.
- Users must provide accurate information during registration and maintain confidentiality of account credentials.
## **3. Orders and Payments**
- Orders are subject to availability, and Karto is not responsible for any cancellations due to vendor unavailability.
- Payment must be made through approved methods on the platform. Refunds, if applicable, will be processed based on our refund policy.
- Karto reserves the right to cancel any fraudulent or suspicious orders.
## **4. Delivery & Service**
- Delivery times are estimated and may vary based on traffic, weather, or other factors.
- Users must ensure accurate delivery addresses to avoid delays or order cancellations.
- Delivery fees may apply based on distance and vendor policies.
## **5. Vendor and Delivery Partner Responsibilities**
- Vendors must ensure the quality, hygiene, and timely preparation of orders.
- Delivery partners must ensure safe and timely delivery and adhere to Karto’s guidelines.
- Karto is not liable for any issues related to food quality, hygiene, or vendor errors.
## **6. Cancellations & Refunds**
- Users can cancel an order before it is prepared. Once an order is processed, cancellation may not be possible.
- Refunds will be processed as per Karto’s refund policy and may take up to 7 business days.
## **7. User Conduct**
- Users must not engage in fraudulent activities, abuse, or misuse of the platform.
- Harassment or misconduct towards vendors, delivery partners, or support teams will not be tolerated.
## **8. Limitation of Liability**
- Karto is a facilitator and not directly responsible for the quality of goods or services provided by vendors.
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our platform.
## **9. Privacy Policy**
- Karto collects and processes user data as per our **Privacy Policy**. By using our services, you consent to our data practices.
## **10. Modifications & Termination**
- Karto reserves the right to modify these terms at any time. Continued use of the platform after changes means acceptance of the new terms.
- We may terminate or suspend accounts found in violation of these terms.
## **11. Governing Law & Disputes**
- These terms are governed by the laws of India.
- Disputes shall be resolved through arbitration in Madanapalle, Andhra Pradesh.
## **12. Contact Us**
For any queries, reach out to us:
📞 **Support:** +91 9704754338
📧 **Email:** support@karto.in
📍 **Address:IV-130B,Sivanagar Colony, Madanapalle, Andhra Pradesh 517325, India
By using **Karto**, you acknowledge that you have read and understood these Terms and Conditions.
